Our Fine Art prints are printed, checked and shipped from our facilities in Cape Town, South Africa. 

We offer worldwide shipping. If you have any questions please reach out to us via our contact form.

Fine Art prints: All Fine Art prints are rolled in silk paper and inserted in a protective tube, fitted to the size of the Fine Art print.

Frames or Framed artworks: If a frame is added it will be shipped in a flat cardboard box fitted to the size of the frame, with added corner protection.

The frames have a protective plastic wrap to avoid any water damages during transit. The Fine Art print will be added in the same packaging as the frame in a protective white folder that is laying on top of the frame.

Unfortunately this is not something we can control and the charges are made directly by the freight companies to the recipient and paid in as VAT to the state. 

The fee may vary depending on order value, country limits, etc. You as a customer are responsible for these fees and they are charged directly by the shipping provider or your local tax office. If you have any questions please contact us.

We offer a door-to-door delivery service to destinations worldwide. Accurate shipping quotes are provided as quickly as we can and vary depending on size and destination.

Your order will be packed and shipped out in 3-6 business days. Most customers will have their artwork within 5-9 business days. Sometimes shipping to more remote destinations can take longer, up to 10 to 14 business days, but this is rarely the case.

All shipments are fully trackable, and a tracking link is provided to you in your shipping confirmation.

If you haven't received your art within 9 business days, feel free to use our contact form and reach out to our support team. Make sure to contact us within 30 calendar days of when your order was made, at the latest, otherwise we cannot make a claim or investigate the shipment with the freight company.

If you have only received parts of your order, the rest most probably have been shipped in a separate packaging in order for us to be able to delivery everything to you safely. In rare cases the freight companies might delivery the packages separately.

Please contact our support team and they will help you locate the rest of your order.

We work with the most trusted freight companies in the world to make sure you receive your package fast and secure.

If your order has been marked as delivered by the freight company but you are unable to locate it please follow the below steps: 

• Check so that the delivery address given to us when making the order is correct.
  If the address is correct check with family members or neighbours if possible, if someone else has collected the package for you. In rare cases that shipping provider might mark the package as delivered but has an unforeseen delay and the package is delivered in the next 48 hours. Please wait a couple of days to see if you receive your package.
• If you still can't find your package please make a "missing package report " on the tracking link that you have received for your shipment directly to the freight company. They will be able to follow up much faster if you report this directly to them so they can locate your package and advice you of the next steps.
• If you followed all the steps but your package is still missing please contact us and we will investigate this further. It's important to us that you receive your art and we will do everything we can to make sure you receive it.

To update the shipping address please contact us as soon as possible. Send us your Order ID and the correct address so we can update this for you before your package is shipped out. 

If the package is shipped already and you have received your tracking link, we are unable to update the address information. In this case please contact our support team and they will go through the next steps.

If your package is marked as returned on the tracking link please contact us and we will check why your package has been returned and make sure you receive your order.

Uncollected parcels: If the package is delivered to a pick up location you have 7-14 days to collect your parcel, depending on how the postal service works in your country. 

You will receive a notification directly from the freight company and will be reminded two times within this period to pick up your parcel.

If you fail to pick up your parcel within this period, it will be returned to our fulfilment center. You will need to contact us in order to have it resent or refunded. Please notice that you will be charged for any delivery charges for your uncollected order, even if you reached the "free shipping" limit.

We want you to smile when you receive your art. If, for some reason, you are not happy with the purchase please contact us and we will do our best to sort it out.

If you have simply changed your mind, you can make a return on you order or parts of your order within 30 days. If 30 days have gone by since your package was delivered, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return, your item/s must be unused and in the same condition that they were received. All frames, mat boards and framed artworks need to have the protective plastic cover still on them and the products must also be returned in the original packaging in order for us to accept the return and be able to make a full refund.

If you like to make a return please fill in the contact form with reason of contact set as "I want to make a return”, and let us know which items you would like to return so we can open a return request for you. Do not send returns before you have contacted us first.

You will be responsible for paying for your own shipping costs for returning your package. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

A few types of products are exempt from being refunded. 

• Non-refundable items:
• Gift cards
  
• Shipping fees and/or shipping protection 

There are certain situations where no refund or only partial refunds are granted:

• Items with obvious signs of use
• Any item not in its original condition and is damaged for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Any items that have not shipped back in the original packaging 

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days. 

Late or missing refunds (if applicable) 

If you have received a refund confirmation but have not received your funds back yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item please fill in the contact form with reason of contact set as "My item/s arrived damaged ",  and we will help you with a reclamation claim.

Gifts

If you received your art as a gift and you want to make a return, the refund will be made to whomever made the purchase.

Shipping

To return your product, you should contact us before you ship your package to the return address that is stated on your shipped package. Once the return is made you need to send us a tracking link or shipping receipt for the return package in order for us to make the refund (if applicable) for you without any delays.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned package.

We do not have an exchange policy at this time. If you would like to exchange a received product for something different, it is processed like a regular return.

You will need to send the product you have received back to us, so you can receive a refund and then make a new order.

Please check above section for information on how to make a return.

It's important to us that you receive all your items in a great condition. We make constant quality controls to make sure that all items is to our high standard and have our approval. All of our Fine Art prints are either shipped out in a protective tube or in a protective white folder if shipped together with a frame to avoid any damages during shipment.

But if any of your items are damaged or defective in anyway when you receive your order we will make sure you receive new ones.

Please contact us through the contact form and set reason of contact to "My order arrived damaged".

When sending the contact form please specify the below and attach all the photos required so our customer support team can help you as soon as possible: 

• Order ID
• Reason for claim
• Item/s affected
• Photos of the item/s clearly showing the damages or defects
• Photos of the packaging showing any damages to the packaging
• Photo of the packaging with the shipping label showing
• Once we have the required information we will open a reclamation claim for you and your new package will be shipped out within 2-3 business days. 

Our support team will send you the tracking link for the new shipment as soon as your replacement package has been shipped out and follow up with further information regarding the damaged or defective items you have received.

Please note that our reclamation policy lasts 30 days. If 30 days have gone by since your package was delivered we can unfortunately not process a claim.